12 Comments Add your own

• 1. Tracy Casalinuova    January 11th, 2011 at 3:18 pm

  For all of u people going thru GMAC, don’t worry your Repossesion through GMAC will come back to haunt u in 13 years like mine did even though I filed for bankruptcy on it and I got rid of the debt. The person who bought it at auction never retitled it and it is still titled to me and now a tow company is chasing me down for tow and storage of a vehicle that I have not seen in 13 years nor have anything to do with. It is no longer mine. Gmac repossed it and I filed for banruptcy on it but they keep insisting it’s mine! What a freaking joke… GMAC is a freaking idiot of a company!

• 2. Kris    January 21st, 2011 at 3:25 pm

  What software does Ally Financial use to approve auto loan apps?

• 3. eric    January 31st, 2011 at 7:01 pm

  Ally Financial is on Route One. It’s funny that every complaint against a finance company happens because someone is late on payments. What do you expect to happen when you don’t pay for something? Do you expect the finance company to cut you slack? You didn’t carry out your end of the bargain. Own up to it and quit acting like they should have sympathy.

• 4. Barbara    February 7th, 2011 at 9:23 pm

  Their customer service stinks, their computer system has been a problem for 5 months. Takes 10 days to post payments then its all phone calls asking where the payment is after they have already taken it from checking account. Always the same response “its a computer glitch” or “the server is not recognizing your account”. Their call center is overseas and apparently their computers don’t show what you see when you are looking at your account on line.
  You might see “pending”-they don’t. They just keep calling and asking the same questions over and over and don’t listen when you try to tell them they already took the money. Total harrassment when it is their problem. I am ready to call an attorney.

• 5. Wendy S    February 19th, 2011 at 3:42 am

  My son financed a car through GMAC/Ally about 7 months ago and I co-signed for him. On December 12, 2010 a drunk driver hit him and totaled the vehicle. The car was towed to a storage facility who notified Ally that it was there. We had State Farm requesting the vehicle be towed to a repair shop for visual inspection but when I called the storage yard I was informed that Ally had picked the car up. This was done without notification to myself or State Farm. The loan was always paid on time and never paid late but because Ally picked up the car they listed it as a repo on our credit report. Ally refuses to accept the pay off check from State Farm and each day the interest charges increase. It took over a month for Ally to give State Farm the payoff which only increased it as each day storage fees were being added. Im at a loss as to how this situation can be resolved without an attorney because I get no help from any Ally representative and have been told the repo will not be removed and the payment will not be accepted. I have been turned down for loans because of this and in April 2011 the balloon payment is due to be refinanced on my home. I could lose my home over this!

• 6. geri winton    February 28th, 2011 at 5:27 pm

  I took out extra milage coverage in 2002. This was when I was in sales and told I would get the money back if I did not go over. I never got the money back and then in 2010 was charge 4000.00 for a lease car I returned before I was able to fix, or put the new tires on. GMAC takes all they can get from you and if you can find an alternative I would.

• 7. ANGELICA    April 24th, 2011 at 12:56 am

  I bought a Yukon in 2007, I want to refinance the vehicle to lower my payments. But GMC wont because my car is worth less than what I owe. Gas prices are killing me I spend $90 weekly for gas. Mr car payment alone is $560. I have 18 month of payments to go but, I think im going to return the car. I cant afford it anymore. Im already 2 months behind.

• 8. sara    May 31st, 2011 at 1:00 pm

  eric your wrong.. i have been loyal with my payments for 3 years i have one year left on my car and last month i got behind (due to layoff) HOWEVER i will send that payment along with this next month on time. BUT THEY STILL INSIST THAT I HAVE TO PAY BY THE FIRST OF THE MONTH OR ELSE. I cant believe they dont give me options. Its not like i am not going to pay. I requested my payoff and will look for another creditor to refinance my car.

• 9. Piper    June 10th, 2011 at 9:40 pm

  I financed a Saturn Vue through GMAC for 6 years, I have paid on it for 6 years, I bought it the month after my son was born. He turned 6 in April. However I filed a chap 13 bankruptcy because of my sons medical bills. Then I couldnt even afford to pay that after working 2 jobs so it was dismissed. The day it was dismissed I got a letter in the mail saying I still owed them $6k!!! They would not let me make the same payment as I was before they wanted the full $6k or they would take it. Well first of all how I would still owe $6k is beyond me second of all I dont have that kind of money so I called and did a voluntary repo. Now I get a letter in the mail today saying they are auctioning if off and I am responsible for paying the difference between what they get for it and what I supposedly owe on it. There is no way I can pay it even if its just $200 I dont have it. I am trying to get a third job right now just to pay off things hopefully I will by the time this happens. Has anyone got one of those letters and did they take you to court to get an order to pay or did they just threaten that? Also Eric, you are correct we owe it we need to pay it but also you dont realize that some people have circumstances which occur that make it difficult to do so example losing a job, or you find out when your son is 3 that he has a medical condition insurance doesnt pay for and you have to pay it. Yes my son comes first and if you have children and you dont put them first then you shouldnt have them. What you typed is plain ignorance and not all of us have mommy and daddy to pay for everything….good day

• 10. Piper    June 10th, 2011 at 9:41 pm

  One more thing to add, my payments were automatically taken from my bank account for those 6 years so I was NEVER late on a payment not once, you would think that would stand for something but I guess not.

• 11. customernomore    August 16th, 2011 at 4:28 pm

  We did not make our payments for 2 months due to trying to catch up after my husband got laid off. Our truck was repossessed, after making several calls everywhere and making the payment via Western Union, we did finally get our truck back, it was repo’d on a Sunday night (2:45am) and by that Friday we had the Truck back. So I want to let people know that not all cars get auctioned off. When we were going thru this (August 2011) I read all these horror stories and it made me sick to my stomache and I thought the outcome would be the same, I didn’t sleep for a week. Maybe the class action lawsuit filed against GMAC in 2003 in California had something to do with it. Idk, but were so happy we have our vehicle back!!

• 12. cheryl    September 28th, 2011 at 12:13 pm

  My truck was repo’d in the middle of the night last nite. Finances are tough and my husband didn’t tell me how bad till this morning when I went to bring kids to school…NO TRUCK! I have the baby car seats that I NEED and other personal items. They have told me I have to wait up till 72 hours before they will give me any info. This is absurd and should be illegal to keep personal belongings that are NEEDED. Any help or advice would be greatly appreciated.

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